colour samples - start your journey
Providing customers with wood flooring samples is one of the most important aspects of the customer service that we provide. We at Rafe Olsen feel that accurate sampling is the most critical part of ensuring that the experience you have with us ends in a stunning floor that you are 100% happy with. We can show you colour corrected images on a screen but until you see the floor with your own eyes and feel it in your hands, it is impossible to get the feel for our product. Providing you with samples also gives us the opportunity to wow you with the Rafe Olsen experience. To us, it’s not just about receiving a piece of wood in the post.
Why do we charge for our samples? The answer is simple really; nobody else produces samples like we do. We don’t have a rack full of pre-prepared little pieces of timber to send out. All of our samples are made up to the specification you order. We take an unfinished piece of the flooring you have selected and apply the same process to it we would have if you’d ordered the actual flooring itself. This is the only way to get a sample that will be as close as possible to the flooring you may receive. Rafe Olsen also send oversized sample pieces. A full width piece of board, a minimum of 30cm long, allows for a far better visual indicator of how the floor could look. Add in to this the fact we will refund the initial cost of the sample if you order the flooring from us. If you are serious about buying a floor from us, your samples will not cost you a penny.
We will aim to deliver all samples within 7 days. Please note, as mentioned, all samples are produced on a bespoke basis so please bear with us whilst we produce a thing of beauty for your perusal!
